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FAQ

Your experience is important to us, and we want to ensure we provide everything you need.

About Products

We design and craft a wide variety of watches using premium materials such as stainless steel, genuine leather, and PU leather.

Additionally, we incorporate unique elements like freshwater pearls, mother-of-pearl, and cubic zirconia for added elegance and style. The specific materials used for each watch are detailed in the product description on each listing.

Our watches are designed to handle daily splashes and rain, but are not suitable for deep water activities.

To preserve their quality, we recommend removing your watch before swimming, taking steam baths, or engaging in activities like showering, hot tubs, or vigorous exercise that involves heavy sweating.

Yes, many of our watches feature adjustable bands to ensure a perfect fit. The available sizes can vary depending on the watch material.

For watches with leather bands, you can adjust the fit using the different holes on the band. For stainless steel band watches, we will include an adjustment tool with your parcel, allowing you to remove or add links to customize the fit for your wrist.

Absolutely! Our watches make excellent gifts for any occasion. They are elegant, stylish, and designed to suit a variety of tastes.

Despite their luxurious appearance, our watches are priced lower than many others because we avoid unnecessary brand markups, while still maintaining excellent quality.

We also offer gift packaging upon request to add a special touch to your present.

Our watches use standard button cell batteries (such as SR626SW or similar, depending on the model). Each watch comes with a pre-installed battery, so it’s ready to wear upon arrival.

As a special service, we include a replacement battery with every order. If you need guidance on replacing the battery, feel free to reach out to us!

About Order Process

Yes, we ship worldwide. Shipping fees and delivery times may vary depending on your location. You will be able to see the costs at checkout. The fee ranges from $5-$10 for one shipping.

We accept all major credit cards via Stripe and Google Pay. At checkout, you can choose the option that works best for you.

Delivery times vary depending on your location. Our typical processing time is 2-3 business days, and shipping usually takes 8–12 business days for destinations in the US, Australia, and EU countries.

Sometimes, due to the holiday seasonal rush, some packages are experiencing delays at the port and depend on USPS delivery schedules. We appreciate your patience and are doing our best to ensure timely deliveries.

If you need to cancel your order, please contact our customer service team before your order has been shipped.

Once the shipping process has started, we can only accept returns and issue refunds according to our return policy.

As soon as your package is on its way, you will receive a shipping confirmation email with tracking information. To view your order status and to track your package, log into your account for your order history, or fill your order number and email address in the Track Page.

We are also glad to help you track the parcel. You can contact us by email or form, and we will screenshot the latest tracking information and send it to you.

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